Business Management, ERP
  Home Business Books Career Tips ERP Books Internet Business ERP Self Help Articles
 
Review Section
Oracle
SAP
NetSuite
Infor
Aplicor
Sage
Microsoft
Epicor
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
mySAP
Sage MAS 90
SAP Business One
Intacct
Tally
 
Management Section
What is Six Sigma?
Six Sigma Methodology
Lean Six Sigma
Process of Six Sigma
Six Sigma Benefits
Quality Improvement
Implementing JIT
On The Job Training
Training Guidelines
Effective Communication
Global Communication
Improve Interpersonal Skills
Leadership Qualities
Leadership
Leadership Activities
Charismatic Leadership
Leadership Failure
Leadership Traits
Maslow Hierarchy
Entrepreneur Management
Office Time Management
Time Management Tips
Boston (BCG) Matrix
Product Life Cycle
BPR
Problem Solving Tips
Negotiation Tips
Risk Management
Strategic Planning
Change Management
Workplace Strategy
E-Commerce Importance
Risk Analysis
 
Career Section
Resume Writing
Resume Cover Letter
Job Interview Questions
Become Web Designer
Start Doing Freelance Work
Self Employment Ideas
Become an Entrepreneur
Start an eBay Affiliate
Work as a Freelance Writer
Become a Webmaster
 
Feng Shui Section
What Is Feng Shui
Feng Shui Tips
For Wealth
For Office
For Prosperity
For Career
Remedies
Principles
Business Growth
Colors and Directions
For Good Luck
Office Interiors
Office Desk
Office Website
For Job
Home Office
 

CRM Trends in India

SocialTwist Tell-a-Friend


Customer Relationship Management Trends in India

Customer is a king in today's scenario. Organizations must have to think to serve the better quality service at lower cost to the customer. The customer relationship management software has more focused marketing with improved customer satisfaction. A good Customer Relationship Management consist of following-

* Sales Force Automation
* Marketing Automation
* Customer Service/Support/Complaint Handling
* Channel/Partner Relationship Management
* Customer Self Service
* Integration to other ERP Software/System

The CRM Industry is growing at an annual rate of 30-40 per cent. The CRM industry is highly fragmented. India will have an enormous impact, as suppliers and consumers. Now billions of people combined to take an ever-growing role as the world's service suppliers. Growth of the affluent local customers will mean that CRM will become a critical strategy. India has always been a leader as development center for CRM technologies and other IT technologies. India has also been the hub for the customer services part of leading global businesses through confined and outsourced contact center.

Following are the most popular CRM software in India.



* SAP
* Microsoft
* Sugar
* Oracle
* Maximizer Software
* GoldMine
* HEAT (an operational solution)
* vTiger
* Open CRX
* SalesForce.com
* Custom development of CRM solution

As competition intensifies, organizations are trying every trick in the book to retain existing customers and add new customer, with a wide range of services driving the market for CRM applications in the process. It plays an important role in acquiring new customers. It helps us to design better customized products as per customer needs. It improves service levels and reduces operational costs. It means more quality business. CRM with business intelligence tools can help organization monitor the ebb and flow of customer behavior, giving them a holistic 360-degree view of their customers.


Related Books
CRM Handbook
A Business Guide to Customer Relationship Management
Visit Official Site
Buy from Official Site
This is the best textbook for managers on the mechanics. It's a standout in a field that's filled with squishy books that go on at length about how important CRM is, but which lack details.



 Read More Articles

Concepts of ERP
CRM is More Suitable for FMCG
What Is Supply Chain Management?
Cost of ERP Project

SocialTwist Tell-a-Friend
 
Subscribe to my feed
Join our Newsletter for FREE Entrepreneur Tips!
Enter your email address:

ERP Category

Definition  

History  
 
 
 
 
 
 
Features and Functions  
Fundamentals  
Software Selection  
Vendor Selection  
For SME  
For Manufacturing  
Low Cost Software  
Implementation Strategy  
Implementation Obstacles  
Web Based ERP  
Lean Manufacturing  
Failures and Prevention  
 
 
 
Implementation Best Practices  
Implementation Planning  
Implementation Risk Factors  
Effects on SME  
SAP HR  
SAP B1  
Microsoft Navision  
Infor Syteline  
SAP R/3 Architecture  
Future of ERP  
SAP B1 in India  
Books  
Myths and Facts  
FAQs  
Process Manufacturing  
CRM Trends  
Best CRM Practices  
CRM for FMCG  
What is SCM  
For Construction Firm  
For Garment Firm  
Internet Business

Home Business Ideas  
 
 
 
 
 
Make Money with Clickbank  
Niche Marketing  
Affiliate Marketing  
Work At Home  
Health Care Opportunities  
Entrepreneur Moms  
Twitter Marketing  
Web Based Opportunities  
Teen Entrepreneur  
  Home Business Books Career Tips ERP Books Internet Business ERP Self Help Articles
Business Communication Entrepreneur Ideas Self Employment Accounting Software
ERP Companies ERP Consultant ERP Job Training Software-as-a-service
SAP Courses Small Business Ideas GAP Analysis Sitemap XML (1, 2)


Copyright © NickMutt.com All Rights Reserved.