The few important faqs for Enterprise Resource Planning system that immediately come up are-
What is ERP?
An Enterprise Resource Planning is software system which integrates all departments/functions data into a single database.
When companies need a new ERP system?
* The amount of paperwork increases very much and difficult to manage.
* Legacy system (old software) fails to upgrade with new technologies.
* Processing time increased very much it takes longer to enter in a sales order or purchase order.
How many ERP software applications are there?
More than 250 software are in the market, but all are not good.
Is CRM part of ERP or its own business software category?
CRM normally consists of pre sales activities, sales activities, and post sales activities (customer support) - a complete SFA (sales force automation) software. CRM is a subset of ERP and can be used separately also.
What is an ideal ERP System?
An ideal ERP system is when a single database is utilized and contains all data for various software modules. These software modules can include:
Sales: sales and marketing, commissions, customer contact, order booking etc
Purchase: supplier scheduling, claim processing, order entry, purchasing, purchase order, etc.
Inventory: Inventory, inventory management
Manufacturing: engineering, capacity, workflow management, quality control, BOM (bills of material), manufacturing process, etc.
Financials: Accounts payable, accounts receivable, fixed assets, general ledger, balance sheet, profit and loss and cash management, etc.
Human Resources: Recruiting, training, payroll, time and attendance, appraisal etc
Projects: Costing, billing, activity management, time and expense, project allocation etc.
Data Warehouse (portal): This module is accessed by an organizations customers, suppliers and employees.
What Benefits will I get from ERP?
* Better control on data
* Reports can be taken by a single click of button in few seconds
* Cycle time reduced
* Better customer service
* Info based decision
* Reduced inventory
* WIP tracking
* Increase efficiency of employees
* Better tracking and forecasting
* Streamline different processes and workflows
What is the ROI and payback potential for an ERP system?
ERP success solely depends on successfully implementation. Proper Implementation can result good ROI as increased business with same workforce, better relations with the customer due to strong support, etc.
How does Strategic Planning affect ERP Projects?
Strategic planning decides the project, if it makes wrong project will delay or fails.
What is CRM - Definition?
Customer Relationship Management (CRM) is a broad term that covers presales activities, sales activities and post sales activities and manages all customer information.
Also read more Faqs for ERP Implementation Issues