Business Management, ERP
  Home Business Books Career Tips ERP Books Internet Business ERP Self Help Articles
Review Section
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Dynamics SL
Sage MAS 90
SAP Business One
Management Section
What is Six Sigma?
Six Sigma Methodology
Lean Six Sigma
Process of Six Sigma
Six Sigma Benefits
Quality Improvement
Implementing JIT
On The Job Training
Training Guidelines
Effective Communication
Global Communication
Improve Interpersonal Skills
Leadership Qualities
Leadership Activities
Charismatic Leadership
Leadership Failure
Leadership Traits
Maslow Hierarchy
Entrepreneur Management
Office Time Management
Time Management Tips
Boston (BCG) Matrix
Product Life Cycle
Problem Solving Tips
Negotiation Tips
Risk Management
Strategic Planning
Change Management
Workplace Strategy
E-Commerce Importance
Risk Analysis
Career Section
Resume Writing
Resume Cover Letter
Job Interview Questions
Become Web Designer
Start Doing Freelance Work
Self Employment Ideas
Become an Entrepreneur
Start an eBay Affiliate
Work as a Freelance Writer
Become a Webmaster
Feng Shui Section
What Is Feng Shui
Feng Shui Tips
For Wealth
For Office
For Prosperity
For Career
Business Growth
Colors and Directions
For Good Luck
Office Interiors
Office Desk
Office Website
For Job
Home Office

Microsoft Dynamics CRM Review

SocialTwist Tell-a-Friend

Microsoft Dynamics CRM focuses mainly on sales, marketing and helpdesks. The software is designed on .NET technology and it is one of the components of Microsoft Dynamics family which contains the four application software that includes the Microsoft Dynamics GP, Microsoft Dynamics AX and Microsoft Dynamics NAV.

Software is launched in four versions Workgroup Edition, Professional Edition, Enterprise Edition and Service Provider Edition. The first version of the software was released in December 2007 and the CRM is popular more with new customers.

Features of Microsoft Dynamics CRM

1. The application provides web enabled service through IIS server, although the CRM online version has not been customized extensively, to retain the security features.

2. The version 4.0 provides multi tenancy, a provision which allows the server to create many companies on single server.

3. It has other features such as "XRM", which is an accelerator programme to improve the functionality of the software. The accelerator programmer enables automatic connection to social networks and mobile devices.

4. The software comes with powerful reporting tools and data import tools.

5. Microsoft Dynamics CRM provides customer entity relationships such as many to many, and self referential entities.

6. Plug-ins has been provided for call outs and web service had been improved.

7. Multi currency and multi lingual features have been integrated to the software.

8. The integration of Windows Live messengers and Microsoft Office Communicator is provided and provision for cloud computing through Microsoft Online service is also given. The 2010 version of the software is expected to have integration to WSS.

9. The software will have the query behind look ups features, sorting features line the Microsoft excel and ribbon interface where the menus can be disabled.

10. The software can be integrated to Microsoft Office and the sales reports can be created not only by the administrator but also by the users. Sales people can create their own individual quick campaigns and based upon the administration roles and user rights, the manager of the company can view the reports of the complete sales force. Through, Outlook the salesperson can anytime see the profile of a customer. High flexibility and integration to Outlook, web browser, SharePoint, MS Excel and Word and mobile device provides the salesperson with many beneficial supports.

11. The report to see the key performer and overall performance of the marketing team can be seen anytime and analysis showing the comparative performance can also be designed anytime. Mail merge provide easy communication options and software gives easy functions to designs product catalogue, generate price list or to provide discounts to preferred clients.

12. It is very easy to install and use the software.

Disadvantages of Microsoft Dynamics CRM

1. The modules lack support for power dialling and voice messaging.

2. The provision to record sales message and to track a customer through the sales message is not provided in the software.

3. As compared to Siebel, Microsoft's CRM lacks some features but the company is trying to launch the latest version with some advanced features and facilities.

 Read Related Articles

Microsoft Dynamics AX Review
Microsoft Dynamics GP Review
Microsoft Dynamics NAV Review
Microsoft Dynamics SL Review

SocialTwist Tell-a-Friend
Subscribe to my feed
Join our Newsletter for FREE Entrepreneur Tips!
Enter your email address:

ERP Category


Features and Functions  
Software Selection  
Vendor Selection  
For SME  
For Manufacturing  
Low Cost Software  
Implementation Strategy  
Implementation Obstacles  
Web Based ERP  
Lean Manufacturing  
Failures and Prevention  
Implementation Best Practices  
Implementation Planning  
Implementation Risk Factors  
Effects on SME  
SAP B1  
Microsoft Navision  
Infor Syteline  
SAP R/3 Architecture  
Future of ERP  
SAP B1 in India  
Myths and Facts  
Process Manufacturing  
CRM Trends  
Best CRM Practices  
CRM for FMCG  
What is SCM  
For Construction Firm  
For Garment Firm  
Internet Business

Home Business Ideas  
Make Money with Clickbank  
Niche Marketing  
Affiliate Marketing  
Work At Home  
Health Care Opportunities  
Entrepreneur Moms  
Twitter Marketing  
Web Based Opportunities  
Teen Entrepreneur  
  Home Business Books Career Tips ERP Books Internet Business ERP Self Help Articles
Business Communication Entrepreneur Ideas Self Employment Accounting Software
ERP Companies ERP Consultant ERP Job Training Software-as-a-service
SAP Courses Small Business Ideas GAP Analysis Sitemap XML (1, 2)

Copyright © All Rights Reserved.